2nd Line Support Analyst - 12 month fixed term contract

Second Line Support Analyst - £26,000 per annum plus company benefits

12 month fixed term contract

Based in Ashton under Lyne, Manchester and working from home


Job Purpose

To Support the existing IT Team with a backlog of IT Support issues due to the pandemic. Supporting the IT Infrastructure Manager in day to day systems administration and project delivery.


Overall Duties:

  • User & device support
  • Laptop imaging
  • Escalations from 1st Line Support
  • Systems Administration
  • Supporting the IT Infrastructure Manager with project and BAU delivery

Typical Working Week:

Working days: Monday to Friday, 9am – 5pm

Office based with flexibility to work from home some days


Areas of Responsibility:

Project delivery

  • Maintain good communication with other departments
  • Ensure project deadlines are met

General IT Support

  • Providing generic IT support to Operators and colleagues
  • General PC/Laptop/mobile device software & hardware repair
  • Fault diagnosis
  • Supporting internal systems
  • On the job training will be provided

Key Relationships and Communication

  • Work in close partnership with other support teams
  • Regular contact and maintain strong relationships with 3rd party support partners
  • Maintain very strong relationships with sites and operators


  • Based in Ashton-Under-Lyne with flexibility to work from home
  • 25 days holiday + Bank Holidays
  • Bonus scheme
  • Workplace pension scheme
  • 50% Staff Discount

The Company:

  • Purpose: We create fun and memorable experiences with our teams and our guests
  • Vision: The place where everyone wants to be 
  • Values: Integrity, Ambition, Recognition, Fun

The Revolution Bar Group operates Revolution Vodka Bars & Revolucion De Cuba Bars. Currently made up of over 60 sites nationwide this is a very exciting time to join our award winning company.



Job details

Salary £24000 - £27999
Job Ref REF20092021VAC2256
Location Support Centre